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Privacy Policy

This version of our Data Privacy Notice is not legally compliant and is provided on the proviso of regular updates.

Our high quality standards require that we ensure a responsible management of your personal data. We will therefore only collect, store and process any personal data that we receive when you visit our website, insofar as that is necessary to render our services under the contract and insofar as it is permitted according to the legal provisions or prescribed by the legislator. We will keep your personal data in confidence and handle them in accordance with the provisions of the applicable data protection laws and will not disclose them to any third parties. Beyond that, we will only use your personal data insofar as you have given your explicit consent to such use. We will not use your personal data without your explicit consent, in particular, not for advertising, market research or opinion polling purposes. You may withdraw the consent you have given at any time.


The controller, as that terms is defined in the data protection legislation, is SERVICE-REISEN Heyne GmbH & Co KG, Rödgener Strasse 12, 35394 Giessen, Germany. If you have questions on data privacy, wish to exercise any of your rights or claims regarding your personal data, please send an email to datenschutz(at) or contact us by phone at: +49 (0)641 4006-0; Fax: +49 (0)641 4006-60.

Data processing on this website

Every access to our websites and every retrieval of one of the files embedded in our websites will be logged. Such data will be stored for internal system-related and statistical purposes. The following data will be logged: name of the accessed file, date and time of access, quantity of transferred data, notification of successful access, web browser and requesting domain. No other personal data will be collected, unless you have given your separate consent.

Security of your personal data

We take the necessary technical and organisational measures in an attempt to store your personal data in such a manner that they cannot be accessed by third parties. Whenever safety-relevant personal information, such as e.g. credit card numbers are transferred, they will be protected by encryption “Secure Socket Layer (SSL)”. Please note that personal data which you publish in publicly accessible areas such as e.g. the guest book, etc., could be abused by other users.

Disclosure of your data

SERVICE-REISEN will not disclose your personal data to any third parties, unless such data are necessary for executing business transactions. Data transfer is limited to the required minimum. But, SERVICE-REISEN will disclose your data solely to public institutions and authorities which are authorised to receive them, insofar as we are obliged to do so by law or court order.

Children and adolescents

Persons of less than 18 years of age should not transfer any personal data to us, unless their parents or legal guardians have given their consent. We will not request personal data from children or adolescents, will not collect such data or disclose them to any third parties.


When you use our websites, you give your consent to the use of cookies. These serve the purpose of making our offer more user-friendly, effective and secure. Cookies are small text files that are placed on your computer and stored by your browser. Most of the cookies used by us are so-called “session cookies“. These will be erased automatically at the end of your visit. Cookies do not harm your computer and do not contain any viruses. You may reject the placing of cookies, at any time, by making the relevant settings in your browser.

Use of data upon subscription to our email newsletter

If you subscribe to our newsletter, we will use the data necessary for that purpose or those separately provided by you to send our Email Newsletter on a regular basis. You may unsubscribe from the newsletter at any time, either by sending a message to the contact specified below or by using the unsubscribe link in the newsletter or in the Newsletter subscription page.

Use of data for email advertisement without newsletter subscription and your right to object

If we receive your email address in connection with the sale of goods or services and unless you have objected, we reserve the right to regularly send you, by email, offers for products from our assortment which are similar to the ones you have already bought. You may object to such use of your e-mail address, at any time, by sending a message to the contact specified below or by using the unsubscribe link in the advertising email without incurring any costs other than the costs of transmission at the basic rate.

Email inquiries

If you send inquiries by email we assume that you do so voluntarily. In order to handle your request, we need to store your data (in the email program) and in our address management, if necessary. In order to ensure a transparent management, we will inform you about the storing of your data. Such information might be given by phone, by email or in a separate info mail. You will have the option and the right, at any time, to withdraw your consent or to inform us of your change requests, despite your initial consent which you have given for the inquiry.

Use of data for postal advertising and your right to object

In addition, we reserve the right to store your first name and your name, your postal address and - insofar as we have received additional information from you in the context of the contractual relationship - your title, academic tile, your year of birth and your professional, sector or business title in summarised lists and to use them for our advertising purposes, e.g. to send you interesting offers and information on our products by letter. You may object to your data being stored and used for these purposes, at any time, by sending us a message to the contact specified below.

Obligations to provide information according to Art. 13 of the GDPR

Rödgener Strasse 12
D - 35394 Giessen

We will store your data for as long as the purpose for their storage remains in effect (inquiries, projects, contracts, etc.). If the purpose no longer applies, your data will be erased in the regular deletion run.

Right of access and right to object and to erase

You have the right to access the data we have stored about your person, at any time, and to receive information regarding their origin, recipients and the purpose of the data storage. Please send your request to access the stored data to datenschutz(at) You may withdraw any consent you have given to the use of your personal data, at any time with effect for the future. You may object, in particular, to any future use of your data for the purpose of advertising, market research and opinion polling. An informal message suffices to withdraw your consent or to object. You may use the contact data above, without incurring any costs other than the costs of transmission at the basic rate. We will immediately erase the personal data we have stored about you if you withdraw your consent to their storage, unless we are obliged to store them by law. Furthermore, we will erase such data insofar and as soon as their storage is or becomes inadmissible for legal reasons.

Use of Google Analytics for Web Analysis

This website uses Google Analytics, a web analysis service provided by Google Inc. ( Google Analytics uses so-called “cookies”, these are text files that are stored on your computer and which enable an analysis of how you use our website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the case of the activation of IP anonymisation on this website, however, your IP address will first be shortened by Google within European Union member states or other states which are part of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the provider of this website, Google will use this information to analyse your use of the website, to compile reports about the website activities and to provide further services which are connected to the use of this website and of the internet for its operator. The IP address transferred by your browser in the context of Google Analytics will not be combined with any other data from Google. By changing your browser settings accordingly, you may prevent cookies from being stored; however, please note that you might not have full access to all website functions in this case.

In addition, you may prevent any data created by the cookie and relating to website usage on your part (including your IP address) from being transferred to and being processed by Google by downloading and installing the browser plug-in available at the link below: Alternatively to the browser plug-in, you may click on this link to prevent the recording by Google Analytics on this website in the future. In this case, an opt-out cookie will be installed on your access device. If you delete your cookies, you must click on the link again.

Amendment of our safety and data privacy measures

SERVICE-REISEN reserves the right to amend our security and data privacy measures to the extent this is necessary due to technological advancements. In these cases, we will also adjust our Data Privacy Notice accordingly. Therefore, please take note of the respective current version hereof.

Further information

The trust you place in us is important to us. Therefore, we are happy to answer your questions regarding the processing of your personal data at any time. If you have questions that could not be answered by this Data Privacy Notice, or if you wish to receive more detailed information on a certain issue, please send an email to datenschutz(at)