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Question and Answers for the Download Center

How do I save travel documents on my computer?

Click on the tab “Travel documents” and then on “Save travel documents” for your desired trip. A window will appear giving you the option to open or save the travel documents.
If you want to save the file before opening, click “Save” and select your desired storage location, e.g. “Documents”. Then, open the saved file via your file manager (e.g. Windows Explorer).

If you want to open the file first and save it later, click on “Open”. Your PDF viewer (e.g. Adobe Reader) will now be opened.
Important: The file must be saved after opening. Click on “File -> Save as ...:” in the upper menu bar and select a storage location.
At the same time, a window will appear in your web browser asking you to confirm the receipt of the travel documents.
Important: After your confirmation of receipt, the documents cannot be downloaded again.

I have saved some travel documents, but can no longer find them.

First open your file manager (PC: Windows Explorer / Apple Mac: Finder) and search for the transaction number.
To do this, go to the input field at the top right, enter the transaction number and press the Enter key. A list of found travel documents found will be displayed and can be opened.

I have just saved some travel documents, but cannot open them:

To open your travel documents you need a suitable program, such as the free Adobe Reader. You can download and install this program here.

I'm trying to download some travel documents, but getting the following error message: 

Fatal error: Call to a member function getThumbnail () on a non-object in / var / www / servicereisen ...In this case, there is a technical problem. Please contact our customer service by telephone on 0641-4006-60 or by e-mail at kundenbetreuung@servicereisen.de

How can I use the content of travel documents in other places? 

You can reuse parts of the travel documents by selecting and copying the relevant part and then inserting and editing it in another program (e.g. Microsoft Office).

How can I print only certain pages from the travel documents?

First, open the travel documents in the program of your choice, e.g.in Adobe Reader. Now click on “File -> Print ...” in the upper menu bar. The print window will now appear. Select the item “Page range” under the heading “Pages”. Here, you can instruct the program to print both individual pages and/or page ranges. Page ranges are defined using a hyphen, e.g. 8-14. Multiple different page ranges are separated by a comma, e.g. 1, 5-8, 22-24, 30 Finally, click on the “Print” button.

 

How do I save images on my computer?

First, click on the “Save image” button below the image. The following window will appear:

Click “Save” and then select a location, e.g. “Pictures”.

To save all or several images, first select your desired images by checking the respective boxes. Now, click on “Save selection”.

A window for saving your picture selection will appear and the pictures will be packed into one file. This file can be identified by the “zip” symbol in the file manager. It must  be unzipped before the images can be used. To do this, right-click on the saved file and select “Extract all ...”. A folder will now be created in which all pictures are stored individually.

 

 

When I log in, I get the message “Message too long for RSA”. What should I do?


Before your password is transmitted at login, it is first encrypted for security purposes. If you save your access data in the browser, it may be that your browser does not save the original password, but rather the encrypted one. If your browser then automatically fills in the fields with your access data, it will enter the encrypted password. Since this is not the original password, the error message appears. To fix this, you need to turn off the auto-complete feature of your browser. This is done differently depending on the browser.

Internet Explorer:

1. To disable passwords, open Internet Explorer.

2. Click on “Tools” in the menu bar at the top.

3. Click on “Internet options” in the resulting menu bar.

4. Click on the tab “Contents" in the resulting window.

5. In the third section, click “AutoComplete”.

6. Click on “Settings”.

7. Under “Usernames and passwords for forms”, uncheck the box in the resulting dialog
    box.

8. Click “OK” to confirm your settings.

9. Log in to our Download Center again.

Mozilla Firefox:

1. To disable passwords, open Mozilla Firefox.

2. Click on “Firefox” in the menu bar at the top.

3. Click on “Settings” in the resulting menu bar.

4. Click on the “Security”tab in the upper part of the resulting window.

5. Under “Save passwords”, remove the check mark in the resulting dialog box.

6. Exit the overview window “Settings”.

7. Log in to our Download Center again. 

Safari:

1. To disable passwords, open Safari.

2. Click on “Safari” in the upper menu bar

3. Click on “Settings” in the resulting menu bar.

4. Click on the “Autofill” tab in the resulting window.

5. Under “Usernames and passwords”, remove the checkmark in the resulting dialog box.

6. Exit the overview window “Settings”.

7. Log in to our Download Center again.